IT Managed Services.
Encon’s managed services product is a complete solution that is broken down into four levels to allow us to customize the proper protection for your organization. Included at every level of our solution is 24 hour remote monitoring of your servers and desktops, providing proactive support that allows for remediation of a problem before it becomes a larger one. Our solution also includes a complete Enterprise level virus protection product as well as spyware/adware protection.
Total Desktop Care includes full “enterprise level” anti-virus and malware protection software and installation on each desktop. Our technicians are able to login to your computer remotely if necessary, to provide support or to identify/repair problems. Our solutions allow access to your PCs from anywhere in the world through LogMeIn. Microsoft updates are checked and deployed automatically.
Proactive Server Care includes 24/7 monitoring by our Network Operations Center (NOC). A team of individuals are put in charge of monitoring all activity, errors and threats on your server, providing immediate notification of system failures. Encon is notified instantly of any server errors, failed backups, security breaches and other problems that might arise. Proactive services included monitoring and overnight deployment of all crucial Windows updates.
User Help Desk
Our 24/7 help desk is your virtual IT department. Your staff has direct access to our network operations center and support desk by phone, working in conjunction with our Total Desktop Care and Server Care products.
Remote monitoring services features 24/7 monitoring by our network operations center and unlimited users help desk support. Comprehensive reports are generated on a monthly basis. Contact our experts to learn more about the three service levels that are available.
Unfortunately spam is not going away. Imagine an 85% reduction in internet traffic...you can with Anti-Spam Protection. This protection provides a comprehensive anti-spam solution that prevents attacks, scams, threats and viruses from getting inside your network.
Anti-Virus & Spyware Protection
This is a proactive solution that protects you from viruses and spyware across your PCs and laptops on a 24/7 basis. We ensure that scans and updates are performed at regularly scheduled intervals. We do this automatically so you can be assured that viruses and spyware are being eliminated from your PCs and laptops.
Patch management proactively manages your desktops and servers by identifying, evaluating, deploying, and maintaining patches to keep your infrastructure running smoothly.
Server Backup & Disaster Recovery
A state-of-the-art data backup and data recovery solution that “bullet proofs” your data. Allows near real-time backups, as frequent as every 15 minutes, offering offsite storage at an affordable cost, and provides a speedy disaster recovery process.
IT Asset Tracking & Reporting
Asset tracking and reporting gives us the complete detailed specs from any or all computers at your location, allowing us to track what hardware has changed over a period of time so that we can keep up with all necessary updates. Each month we can send a summarized report of what steps we have taken to offer preventive maintenance on all of your computers and servers.
On Site System Support
Our customers all over the D/FW Metroplex want customized maintenance programs at an affordable price. Encon delivers fast, expert service on all major manufacturers of computer equipment. Our highly trained technicians know how systems work and why they don’t. They anticipate, prevent and resolve problems quickly. Best of all, Encon’s dedicated customer support strategy ensures that your assigned technical team knows the ins and outs of your environment.
Call us today at 214.432.0100 for more details!